Latest Small business News

Pass it on: CVS CEO says the learning should never stop

Dec. 16, 2018 10:06 AM EST

Larry Merlo has learned a few things during nearly eight years as CEO of one of the nation's biggest drugstore chains — including that you shouldn't ever stop learning. CVS Health Corp. is polishing off a $69-billion acquisition of the health insurer Aetna. The company, which also manages pharmacy...

California is first state to mandate zero-emission bus fleet

Dec. 14, 2018 7:56 PM EST

SACRAMENTO, Calif. (AP) — California moved Friday to eliminate climate-changing fossil fuels from its fleet of 12,000 transit buses, enacting a first-in-the-nation mandate that will vastly increase the number of electric buses on the road. The California Air Resources Board voted unanimously to require...

California alleges utility falsified pipeline safety records

Dec. 14, 2018 7:33 PM EST

SAN FRANCISCO (AP) — Regulators on Friday accused one of California's largest utilities of falsifying safety documents for natural gas pipelines for years following its criminal conviction and multimillion-dollar fine for a pipeline explosion that killed eight people near San Francisco. The California...

Months after Massachusetts gas explosions, normalcy far off

Dec. 14, 2018 1:23 PM EST

LAWRENCE, Mass. (AP) — Some Massachusetts homeowners and small businesses are still struggling to return to normalcy after September's dramatic gas pipeline explosions, even as the utility responsible says the vast majority of customers have heat and hot water again. Columbia Gas said this week that only...

Billionaire builds beach access app after violating rules

Dec. 13, 2018 9:09 PM EST

NEWPORT BEACH, Calif. (AP) — A tech billionaire whose elaborate wedding in a redwood grove violated California rules has helped create a smartphone app that shows users a map of more than 1,500 spots where people can get to the coastline. The California Coastal Commission unveiled the YourCoast app at its...

Arizona journalism saga has poisoning claim, nasty divorce

Dec. 13, 2018 9:00 PM EST

PRESCOTT, Ariz. (AP) — An award-winning Arizona newspaper publisher and his wife are locked in a bizarre divorce case that has morphed into something more: a journalism ethics saga. Joseph Soldwedel has accused wife Felice Soldwedel in a lawsuit of trying to kill him by poisoning him, and detailed the...

You got a bad review online? Some tips on how to handle it

Dec. 12, 2018 12:53 PM EST

NEW YORK (AP) — Negative online reviews may be hard for small businesses to avoid — even companies with many happy customers can get panned. Marketing consultants, who help companies keep a positive image, say owners should never ignore a bad review, and instead use their best customer service...

Bad review? Owners should address online reviewers' concerns

Dec. 12, 2018 12:52 PM EST

NEW YORK (AP) — Brad Schweig thought he had a satisfied customer when a woman who bought outdoor furniture in March 2017 posted a five-star review online. Less than a year later, it was down to one star after a squirrel chewed a hole in one of the cushions. Many business owners have faced the same...

Christmas tree farmers aim to boost sales via social media

Dec. 11, 2018 6:37 PM EST

TUALATIN, Ore. (AP) — Rosa Villarreal's three young sons jumped and ran around the field of Christmas trees like jackrabbits, their excitement palpable as they raced from evergreen to evergreen. The boys, ages 2, 4 and 6, were picking out a real tree this year — a new tradition their young parents...

The cost of France's protests running into billions

Dec. 11, 2018 2:22 PM EST

PARIS (AP) — France's wave of protests and violence over the past month or so has already cost the eurozone's second-largest economy a fortune. Road blockades, demonstrations and successive weekends of rioting in Paris and other towns have left supermarket shelves empty, stopped shoppers from buying...